Clay mix-up

It’s not the first time I’d ordered something that I didn’t intend to purchase, but this time it would have been 250lbs. of something I didn’t want or need.

The purpose of the call was routine, to schedule delivery of the 500 lbs. of clay I had ordered. The representative on the phone asked if I really intended to buy dry clay mix instead of wet clay. No! I replied and thanked her profusely for her interception; the time and energy she had just saved me with one simple question was golden. Customer service counts.

This experience should teach me to pay attention to the details, but there’s a lot of things I should do.


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